E-commerce Terms and Conditions
5àsec RIF, a market leader in textile care, dry cleaning, laundry, and dyeing services (hereinafter “the Company”), offers the online purchase of services and products on the 5àsec.fr website.
Any purchase made on the 5àsec.fr website entails the mandatory application of these E-commerce Terms and Conditions, which the Customer expressly acknowledges. It is the Customer’s responsibility to download and retain a copy of them.
Article 1. DEFINITIONS
The terms used herein in these General Terms and Conditions, whether in the singular or plural, shall have the following meanings:
Item: any item dropped off by the Customer at a Store to receive a service purchased on the Site. Items may only be textile products that are lawful and pose no health hazard. Items are deemed to be the property of the Customer.
Customer: a natural person who purchases products and services on the 5àsec.fr website.
Data: information provided by the Customer and necessary for the proper processing of purchases of products and services on the Website.
Store: the single 5àsec retail location selected at the time of purchase for the pickup of the product or the provision of the service purchased on the Website.
Customer Service: the service whose contact information is listed on the Contact tab of the Website.
Website: www.5àsec.fr, where products and services can be purchased online
Article 2. PURPOSE
These General Terms and Conditions define the terms and conditions under which the Customer purchases products and services on the Site.
Article 3. TERM
These General Terms and Conditions take effect upon the purchase of a product or service on the Website and remain in effect until the completion of the purchased service or the receipt of the purchased product.
Article 4. PURCHASE PROCESS
4.1. Pre-contractual Information
The Website details the products and services sold online, their characteristics, and prices, which the Customer acknowledges. The provision of cleaning services is subject to the 5àsec General Terms and Conditions of Cleaning, which apply automatically and by operation of law, which the Customer expressly acknowledges and accepts.
4.2. Purchase of Products and Services
The Customer selects the chosen product or service and the Store where the item will be picked up or the service performed, then follows the instructions until the purchase is confirmed via an email containing an order number to be presented at the Store, or a QR code that is sufficiently legible to be scanned. This email is strictly personal and confidential. Any drop-off of an Item at a Store for the purpose of using a service purchased online is deemed to have been made by the Customer. The Company disclaims all liability in the event that Items are dropped off by a third party using the confirmation email sent to the Customer.
Product pickup and service fulfillment may be carried out ONLY at the Store selected at the time of purchase.
For any complaint regarding the provision of the service purchased online, Customer Service must be contacted within forty-eight (48) business hours of the Customer’s pickup of the Items.
4.3. Right of Withdrawal
The Customer has the right to withdraw from the purchase free of charge pursuant to Article L.121-21 of the French Consumer Code, within 14 days of purchase, by contacting Customer Service. However, in accordance with the law, the Customer acknowledges that they are no longer able to exercise this right of withdrawal once they have returned their first Item to the Store. The Customer therefore expressly agrees to limit the duration of their right of withdrawal.
The exercise of the right of withdrawal and the corresponding refund of the price of the product or service in question is handled solely by Customer Service, excluding any possibility of a refund in-store.
4.4. Limitation on the timeframe for product pickup or service provision.
The Customer acknowledges having been fully informed, prior to paying for the product or service, that they must go to the Store to collect the purchased product or have the service performed within the timeframe specified in the terms of each offer, or, failing that, within six (6) months from the date of purchase. After this period, the Company shall be entitled to retain the full payment and refuse to deliver the product or service.
ARTICLE 5. AVAILABILITY AND MAINTENANCE
The products and services are accessible via the Site, subject to technical issues and maintenance windows for the Site and its hosting infrastructure. The Company strives to ensure 24/7 access to the Services, but Customers are advised of the technical issues inherent to the internet and the access interruptions that may result. Consequently, the Company cannot guarantee the Site’s continuous availability or continuous access to the products and services, nor can it be held liable for any consequences whatsoever in the event of the Site’s unavailability or slow performance.
Article 6. PERSONAL DATA
The collection of personal data in the online registration form is mandatory for the proper completion of purchases. The Company does not disclose this data to any third party, other than its hosting subcontractor and its secure payment provider, except for the sole purpose of processing these purchases. The Customer is also informed that any call to Customer Service will be recorded for the purpose of properly managing the call, unless the Customer objects in accordance with the process established on the Site.
In accordance with Regulation (EU) 2016/679 on the protection of personal data, known as the “GDPR “, the Customer has the right of access, rectification, erasure, objection, or to specify the fate of the data in the event of death, which may be exercised in accordance with the conditions described in the Company’s data protection policy. The Operating Company ensures the confidentiality of the data it hosts but disclaims all liability regarding the security and/or confidentiality of data as it transits over the Internet, which the Customer acknowledges. Finally, personal data relating to the Customer will be retained for the periods necessary for the purposes for which it is processed, as specified in the data protection policy.
Article 7. FINANCIAL TERMS AND PAYMENT
The Site allows for the online purchase of products and services at the prices displayed for each product and service at the time of purchase. Payment is made via the secure payment system managed by the payment provider STRIPE.
Full payment of the price will be charged to the Customer’s credit card upon completion of the purchase process in accordance with the procedure set forth in Article 4.2 above, confirmed by the receipt of a confirmation email containing an order number to be presented in-store, or a QR code legible enough to be scanned, regardless of the day the product is picked up or the service is provided in-store.
As part of efforts to combat online fraud, information relating to Orders may be transmitted to any third party authorized by law or designated for the purpose of verifying a Customer’s identity or the payment method used.
Article 8. LIABILITY
The operation of the Site and the provision of services purchased on the Site are offered on a best-efforts basis.
The Customer is solely responsible for the devices and connections necessary for their use of the Site, and for the selection of the products and services they purchase.
In the event of damage to an Item as part of a service, proven by the User, the Company’s liability is governed by the provisions of the 5àsec General Cleaning Terms and Conditions. It is noted that the Company cannot be held liable in the event of incorrect labeling or the absence of labeling.
The Company shall, in any event, be liable only for direct damages suffered by the Customer in the event of a breach by the Company of its contractual obligations as defined herein, to the exclusion of any indirect damages (such as, in particular, loss of opportunity, loss of profit, loss of customers, loss of earnings, commercial harm, damage to reputation, etc.). Where applicable, the Company’s liability for direct damages in the event of a breach of its commitments hereunder is subject to a fixed and final compensation amount based on the schedule defined in the 5àsec Cleaning Terms and Conditions.
In any case, it is the User’s responsibility to refer to the 5àsec General Cleaning Terms and Conditions, available on the Website or by clicking on the link above.
Neither Party shall be held liable for any loss or damage resulting from the delay or non-performance of its obligations under the Contract
attributable to a force majeure event or unforeseeable circumstance, provided that the occurrence of such an event is promptly brought to the other Party’s attention in writing, specifying the impact of this event on the estimated duration during which it will affect the performance of this Contract. Specifically, force majeure events are those generally recognized by applicable case law.
Article 9. EVIDENCE
In the event of a dispute, the Company may validly provide proof of the purchase of the product or service in question based on the Site’s connection logs, which alone shall be deemed authentic, a fact the Customer acknowledges.
Article 10. MISCELLANEOUS
These terms are originally drafted in French, which shall be the authoritative version in the event of translation into any other language. In the event that one or more provisions of these terms are deemed null and void, unenforceable, or inapplicable by any competent court, the remaining provisions shall remain valid, enforceable, and applicable unless otherwise determined by said court.
In the event of a dispute, the Parties shall endeavor to reach an amicable agreement before initiating any legal proceedings. The Contract is governed by French law. Any dispute relating to the Service that is not resolved amicably between the Company and the Customer shall be subject to the exclusive jurisdiction of the Commercial Court of Paris.