General terms and conditions for online purchases of cleaning services at preferential prices, offers

5àsec RIF, a leader in the textile care, dry cleaning, laundry, and dyeing services market (hereinafter “the Company”), offers online purchases of cleaning services at preferential prices via the 5àsec.fr website (the Offers). Access to these Offers is governed solely by (i) these Terms and Conditions, (ii) the Payment Terms, (iii) the 5àsec General Cleaning Terms and Conditions, and (iv) the Terms and Conditions of the participating offers and dry cleaners, to the exclusion of any other terms and conditions. Any purchase of an Offer implies acceptance of these three sets of terms and conditions, which the User expressly acknowledges. It is the User’s responsibility to download and keep a copy of them.

Article 1. DEFINITIONS

The terms used hereinafter in these Terms and Conditions, in the singular or plural, shall have the following meanings:

Item: any product submitted by the User to benefit from one or more Web Service offers. Items may only be textile products that are legal and pose no health risk. Items are deemed to be the property of the User.

Account: the User’s account, existing prior to the purchase of the Offer, or created by Customer Service after the purchase of the Offer.

Data: information provided by the User and necessary for the proper functioning of the Offers.

Stores: 5àsec points of sale where users can drop off Items for cleaning under the Offers.

Offers: cleaning services at preferential prices available exclusively on the 5àsec.fr website, such as Shirt Package, Trousers + Jacket Package, Duvet Package, Coat Package, and Prepayment Package: with discounts ranging from 30% to 39% (excluding prepayment) and whose detailed description can be found on the Website.

Customer Service: service whose contact details are listed on the Contact tab of the Website.

Website: www.5àsec.fr, where the Offers are available.

User: customer who purchases Offers via the Website, in accordance with these terms and conditions.

The purpose of these General Terms and Conditions is to define the terms and conditions under which the User purchases and benefits from the Offers.

Article 3. DURATION 

These General Terms and Conditions shall come into force upon purchase of an Offer and shall remain in force until said Offer has been fully consumed.

The Account is either opened prior to the purchase of the Offer or created by Customer Services using the Data. The Account is necessary for the proper functioning of the Offers.

The User undertakes to provide accurate contact details and information.

1. Pre-contractual information

The Site details the Offers, their characteristics, and prices, which the User acknowledges. The User can make a purchase from the Site. The provision of cleaning services is subject to 5àsec’s general terms and conditions of cleaning, which apply automatically and by right, which the User expressly acknowledges and accepts.

2. Purchase of Web Service Offers

The User selects the chosen Web Service Offer and follows the instructions until the purchase is confirmed by the receipt of a confirmation email containing an order number to be presented at the Store’s request. This number is strictly personal and confidential. The User is solely responsible for its confidentiality and shall not disclose it to third parties under any circumstances. Any delivery of an Item to the Store in accordance with an Offer shall be deemed to have been made by the User. The Company accepts no responsibility for the use of Offers by a third party using the confirmation email sent to the User.

Payment is made via the Website’s payment process, in accordance with the Payment Terms below.

3.Right of withdrawal

The User has a right of withdrawal at no cost pursuant to Article L.121.21 of the French Consumer Code, within 14 days of purchase, by contacting Customer Service. However, in accordance with the law, the User acknowledges that they are no longer able to exercise this right of withdrawal once they have deposited their first Item in Store. The User therefore expressly agrees to limit the duration of their right of withdrawal.

The exercise of the right of withdrawal and the corresponding refund of the price of the Offer concerned is managed by Customer Service alone, to the exclusion of any possibility of refund in Store.

The collection of personal data in the online registration form is mandatory for the purposes of executing the Offers. The Company does not disclose this data to any third party, other than its hosting subcontractor and its secure payment provider, for the sole purpose of executing the Offers. The Customer is also informed that any call to Customer Service will be recorded for the purposes of proper call management, unless the Customer objects in accordance with the process set up on the Website.

In accordance with Regulation (EU) 2016/679 on the protection of personal data, known as the “GDPR,” you have the right to access, rectify, erase, object to, or specify the fate of your data in the event of death, which may be exercised under the conditions described in the Company’s data protection policy.

The Website allows Offers to be purchased online at the prices displayed. Payment is made via a secure payment system, the terms and conditions of which are binding on the User.

Article 8. LIABILITY

In the event of damage to an Item as part of an Offer, proven by the User, the operating company’s liability is governed by the provisions of the 5àsec General Cleaning Terms and Conditions. It is reminded that the Company cannot be held liable in the event of incorrect labeling or lack of labeling of the Item.

Where applicable, the operating company’s liability for direct damage in the event of a breach of its commitments hereunder shall be subject to a fixed and definitive compensation payment in accordance with the scale set out in the 5àsec General Cleaning Terms and Conditions.

In all cases, it is the User’s responsibility to refer to the 5àsec General Cleaning Terms and Conditions, available on the Website or by clicking on the link above.

Neither Party shall be liable for any loss or damage resulting from a delay or failure to perform its obligations under the Contract attributable to a case of force majeure or unforeseeable circumstances, provided that the occurrence of such an event is promptly brought to the attention of the other Party in writing, specifying the impact of the event on the estimated duration during which it will affect the performance of this Contract. Expressly, events usually considered by applicable case law to be force majeure are considered as such.

Article 9. PROOF

In the event of a dispute, the Company may validly provide proof of purchase of the Offer concerned from the Site connection logs, which alone are authentic, as acknowledged by the User.

These Terms and Conditions are initially written in French, which shall be the authoritative language in the event of translation into any other language. In the event that one or more provisions of these Terms and Conditions are deemed invalid, unenforceable, or unenforceable by any competent court, the other provisions of these Terms and Conditions shall remain valid, enforceable, and enforceable unless otherwise provided by said court.

In the event of a dispute, the Parties shall endeavor to reach an amicable agreement before taking any legal action. The Contract is subject to French law. Any dispute relating to the Service that cannot be resolved amicably between the company and the User shall be subject to the exclusive jurisdiction of the Commercial Court of PARIS.