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Find clear answers to all your questions here.
Would you like to take advantage of our 2-hour express service?
It is possible to obtain a “dry cleaning” service deadline thanks to our express service. Please feel free to contact your nearest store before dropping off your items. Find your 5àsec dry cleaner in France.
DO YOU OFFER HOME DELIVERY?
We offer a home delivery service in our Parisian dry cleaners and surrounding areas. Once your item has been cleaned, you will receive a text message to schedule the day and time slot for your delivery.
DO YOU OFFER A LOYALTY CARD?
We offer a privilege card that entitles you to a 10% discount on your services all year round, while keeping you informed of special and exclusive offers.
DO YOU OFFER SERVICES FOR BUSINESSES?
For several years now, 5àsec has been putting its expertise at the service of businesses. We offer a personalized service designed to meet your needs. You can find more details about our B2B service in the “5àsec for professionals” section: 5àsec Professional Dry Cleaning. Please feel free to contact us at the following email address: business.fr@5asec.com. Our teams will be happy to explain how it works and listen to your requests.
DO YOU OFFER A RETOUCHING SERVICE?
To ensure that your clothes receive comprehensive care, 5àsec makes your life easier by also offering an alteration service for your textiles. You can find a list of stores offering this service near you in the “Find a dry cleaner” section.
DO YOU OFFER CARPET CLEANING SERVICES?
All our stores offer carpet cleaning services (e.g., Persian rugs, woven rugs). For pricing information, please contact our customer service department at 09 87 67 93 95.
WHAT IS MAXIMA TREATMENT?
5àsec’s exclusive Maxima washing method goes beyond conventional cleaning: Maxima thoroughly cleans even the most delicate fibers, leaving your fabrics subtly scented with freshness.
WHAT IS DRY CLEANING?
Dry cleaning is a cleaning process that uses a solvent to remove stains and degrease textiles. This method is particularly suitable for delicate fabrics that cannot be washed with water.
Using special machines, dry cleaning acts gently while ensuring effective cleaning.
DOES FREQUENT DRY CLEANING WEAKEN CLOTHING?
Dry cleaning preserves the original condition of the garment for longer than washing with water at home. Dry cleaning limits wear and tear on your items because this process causes minimal opening of the fibers, thus preserving their original appearance, unlike traditional home washing.
THE LABEL ON MY CLOTHING SAYS TO HAND WASH IT. IS IT STILL OKAY TO WASH
IT ON THE DELICATE CYCLE?
It is important to always follow the instructions on the care label of your garment. The wool cycle or delicate cold cycle on your washing machine may not necessarily be suitable. The number of revolutions or rotations of your machine’s drum during rinsing or spinning also has an impact on wear and tear or damage to the fibers. If in doubt, don’t hesitate to ask our experts in store for advice.
SHOULD I REMOVE THE PROTECTIVE PLASTIC COVERING PLACED ON MY CLOTHING BY THE DRY CLEANERS?
To protect your garment until it is returned to you, the dry cleaner wraps it in plastic. Before storing it, be sure to remove this protection to allow the fibers to breathe. For practical and environmental reasons, we recommend using a reusable cover to protect clothes that you wear occasionally and reduce plastic waste.
DO YOU TREAT DELICATE TEXTILES (WITH Rhinestones, Sequins, Pearls, etc.)?
5àsec has developed an exclusive cleaning process, Maxima©, which cleans and pampers all fibers, even the most delicate ones. By choosing Maxima© care, you can entrust us with your most delicate fabrics, including those with embellishments or inlays. You will find them revitalized and nourished. To find out which 5àsec store near you offers this service, go to the “Find a dry cleaner” section.
My white dress has yellowed. Can you restore its original color?
Over time and with repeated washing, whites become dull and the color can change to yellow or gray. The White+ treatment restores your clothes to their original whiteness. To find the 5àsec store nearest you that offers this service, go to the “Find a dry cleaner” section.
DO YOU CLEAN YOUR "TECHNICAL" CLOTHING (SKI CLOTHING, ETC.)?
Technical clothing requires special treatment that cleans it while preserving its properties (waterproofing, breathability, insulation, etc.). At 5àsec, our experts will use the right treatment to care for these special items.
WHAT IS THE DELIVERY TIME?
The average turnaround time for cleaning is 72 hours.
HOW CAN I FIND MY DRY CLEANER?
You can find your nearest store with just one click here: Find your dry cleaner | 5àsec France
WHAT ARE YOUR OPENING AND CLOSING TIMES?
To view the opening hours and days of your dry cleaner’s on the detailed store page, click on the following link: Find your dry cleaner’s | 5àsec France
WHAT ARE YOUR RATES?
We carefully consider our prices to offer you the best value for money. Visit your store’s page to get an overview of prices: Find your dry cleaner | 5àsec France